Shipping Policy
Last updated: September 30, 2026
Order Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer free standard shipping on orders over $50 within the continental United States.
Delivery Estimates
Delivery to contiguous US addresses typically takes 5-10 business days. Remote areas may take longer. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
pinjamen™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
pinjamen™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Information
If you have any questions about shipping, please contact us at:
Email: support@pinjamen.com Phone: 18938662759 Address: Room 101, Building 19, Dayun Software Town, No. 8288 Longgang Avenue, He'ao Community, Yuanshan Subdistrict, Longgang District, Shenzhen